A FIELD SURVEY FOR THE PERCEPTION OF PRIVATIZATION WITH SERVQUAL METHOD: THE CASE OF PRIVATIZATION ADMINISTRATION

HAKAN UZUN
904 276

Abstract


Keynesian economy policies, that was highly popular after the great depression era, could not find a solution to economic crises which caused by oil shocks after the collapsing of Bretton Wood System. During the practicing Keynesian policies, states increasing effect on economy perceived as the most important reason behind the economic crises in that period of time. Right after end of economic crises and shocks era, state has took concrete steps on economy, which could be define as step back to Classical Economics and  with  large scale privatizations it is aimed to minimize  states role on the economy. Although the privatization of state owned investments initially began in United Kingdom, it has spread all over the world in time. Turkey has been affected from this spillover and privatization became one of the main topics of Turkey’s agenda from 1980s and it is still a controversial issue in modern times.

In general terms privatization is the process of transferring an enterprise or industry from the public sector to the private sector. From the beginning of first privatization implementations, the worth of privatized investments is about 3 trillion dollar in the world and approximately 66 billion dollar in Turkey between the period of 1985-2015. The main purposes of these privatization implementations are to deliver state budget from extra expanses, free market transition and enable peoples capitalism.

In this study it is examined global and Turkish cases of privatization, argued the pros and cons of privatization and finally a field study is done which is about perception on privatization. The methodology of the field study is a survey on 184 people work in Privatization Administration of Turkey. According to survey results the importance of privatization implementations got 4,5 on a five point scale, which is noteworthily a high point. In addition the performance of Privatization Administration got 3,7 on a five point scale, could be define as above the average.

Keywords


Privatization, Service Quality, Servqual Method, Privatization Administration.

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